Refund policy
RETURN & REFUND POLICY
Eligibility Return requests are accepted within 30 days of confirmed delivery for eligible items. You must contact us at support@redmodeco.com before sending anything back. Unauthorized returns will not be accepted.
To qualify, items must be:
- Unused and in like-new condition
- Unaltered and free of damage caused after delivery
- Returned with all original packaging, accessories, charger, controller, manuals, and included parts
Items Not Eligible for Return The following are not eligible for return:
- Used, worn, or altered items
- Items missing original packaging or accessories
- Hygiene-sensitive items that have been opened or used
- Final sale items
How to Start a Return Email us at support@redmodeco.com with your order number and a brief description of the issue. We will respond with return instructions. Do not ship anything back before receiving confirmation from us.
Shipping & Fees Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. Outbound shipping fees are non-refundable once an order has shipped. If a shipping fee was charged at checkout, that amount will not be included in your refund. Only the product subtotal is eligible for refund on approved returns.
Refund Timeline Refunds are processed after the returned item is received and inspected. Please allow several business days for processing once we receive your return. Refunds are issued to the original payment method.
Damaged or Incorrect Orders If your item arrived damaged, defective, or incorrect, report it within 72 hours of confirmed delivery. Email support@redmodeco.com with photos or video of the item, packaging, and shipping label. Do not discard packaging until the issue is resolved. We will arrange a replacement or refund at no additional cost to you.
Warranty / Replacements Warranty and replacement support covers manufacturing defects only. It does not cover dissatisfaction with personal experiences or results. These products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Dissatisfaction with personal experiences does not qualify as a product defect. Individual experiences vary and no specific outcome is guaranteed.
Policy Abuse We reserve the right to decline return requests that do not meet the above criteria, show signs of misuse, or appear to be made in bad faith.
Questions Email: support@redmodeco.com Red Mode Co. — Canada-based online store, ships to Canada & USA.